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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrie Panzer

November 21, 2024

1  out of  5
rating by Jeffrie Panzer
"There has always been an issue with this company"
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Pam Lord

November 15, 2024

5  out of  5
rating by Pam Lord
"I was impressed with the way I was treated throughout the entire process. It was flawless and Jordan is a delight to work with!"
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Bolivar Feliz

November 12, 2024

5  out of  5
rating by Bolivar Feliz
"Amazing service and the best agents I’ve ever worked with. Got better price, better coverage and the best A+++ service. Definitely recommended. Thanks for all the help."
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Kevin Bulmann

October 25, 2024

5  out of  5
rating by Kevin Bulmann
"Great experience. Gabby is the easiest agent to work with."
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Oliver T

October 2, 2024

5  out of  5
rating by Oliver T
"Gabby's office got me a great rate for my classic Mustang, and it has been overall a fantastic customer experience."
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Jordan Allen

October 2, 2024

5  out of  5
rating by Jordan Allen
"Have not had any issues since I switched from my previous agent. Extremely professional."
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Matthew Wheelwright

August 7, 2024

1  out of  5
rating by Matthew Wheelwright
"Garbage Insurance agent. Cancelled with no warning which led to a suspended license. They don't respond to any customer service inquiries. DO NOT GET INSURANCE WITH THIS AGENT OR HER AGENCY. TOTAL FRAUDS"
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Jessica Deeran

July 13, 2024

1  out of  5
rating by Jessica Deeran
"Beware! We were struggling to find coverage due to past claims and Gabby was able to bind coverage when it seemed like no one else could. HOWEVER, a month later we received a cancellation notice stating they hadn’t received all the information on our previous claim. We contacted Gabby and she stated the information was submitted; days later the cancellation was rescinded. Three weeks after that we got another cancellation notice but the reason was unclear. We contacted Gabby multiple times and she was unresponsive. We called the office and were told by someone there that it was because we had a trampoline, so we needed to remove it and submit photos. We emailed the photos to Gabby about a week later and she confirmed she sent them to the insurance. A few weeks went by and we still hadn’t received a rescinded cancellation, so we logged in online to find our policy had officially been canceled. When we asked Gabby about it, she said the insurance company was still missing paperwork from the previous claim; she advised she’d get it resolved, but her solution was to rewrite a new policy that was going to cost about 50% more than we’d paid initially just a couple months earlier. This didn’t make sense as we’d received the rescinded cancellation after that, so we contacted the insurance company directly and were told Gabby never sent the photos of the trampoline removal. When we told her this, she had no response. Needless to say we found ourselves another agent."
We responded:
"Jessica- Thank you for sharing your feedback regarding your recent experience with our Homeowners Insurance. We understand that you are frustrated, and we would like to address the issue you mentioned in your review. We would like to clarify that the reason for your policy cancellation, was due to the non-receipt of the required proof of repair documentation for all claims, which you did not have. It is important to note that we are more than willing to provide you with all the information from Citizens to support this. We sincerely apologize for any inconvenience this may have caused you. We value your feedback and appreciate your time in bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out to our office. We are here to assist you and provide any additional information you may need. Thank you- Gabby "
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Mark Dunn

April 16, 2024

5  out of  5
rating by Mark Dunn
"Gabby is a professional, she provided excellent service and support as I transitioned from my old insurance to State Farm. Special thanks to Gabby!"
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Warren Perry

April 2, 2024

5  out of  5
rating by Warren Perry
"Awesome agent. Great supporting cast !!!"
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Jeremy marse

March 28, 2024

1  out of  5
rating by Jeremy marse
"I received emails for a quote from Gabby about auto insurance. I reached out to Gabby about the quote and she was helpful and ran everything and the rate was going to save me money so I signed up. After 2 months I received cancelation letters in the mail for all my vehicles after paying 6 months up front. I called Gabby and ask what is going on and she said that underwriting is putting my wife under standard which rises the rate. So I called Gabby back and she said O I see that they canceled the auto policy. I said OK and no one called me and said hey let's see what we can do. When I called to see what the new rate was it was double of the old rate. I also ask for the report that they went off of and she said I have to request the report. I said OK and waited 1 week for a 108 page report and I went through the report and didn't see anything wrong so I called back and ask for a highlighted report on what they are Judging her on and she just gave me some Reference numbers that didn't mean anything to me. I think they should have reached out to me before they just canceled me very poor at communication on there part."
We responded:
"Hi Jeremy, thank you for sharing your concerns with us. We apologize for any inconvenience you experienced. We understand your frustration with the lack of communication and the subsequent cancellation of your auto insurance policies. However, please note that the decision to cancel your policies was made by the underwriting department based on their assessment. We apologize if this was not communicated to you effectively. We appreciate your feedback and pride ourselves with 100% customer satisfaction. We wish you the best- Gabby Holcombe and Team "
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Ronda Snowden

March 8, 2024

5  out of  5
rating by Ronda Snowden
"A seamless transition from my out of state policy"
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Jason Padua

January 30, 2024

5  out of  5
rating by Jason Padua
"I dealt with Jordan today (via telephone) for my new auto policy and I was blown away with his professionalism, speed and excellent customer service. Based on my experience with Jordan, I will be recommending friends and family to your insurance agency. Thank you so much for today's excellent experience!"
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Rodney Saunders

January 8, 2024

5  out of  5
rating by Rodney Saunders
"Jordan did a great job with my policy and explaining things"
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Michael Donahue

January 6, 2024

5  out of  5
rating by Michael Donahue
"I have had a great experience with Gabby. I was with Geico and noticed they steadily increased premium over the past couple years. State Farm gave me the same coverage for a much price so I switched."
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Thomas Bedwell

December 29, 2023

5  out of  5
rating by Thomas Bedwell
"They seem like they want to work with you to find the best deal and everything. It can be done via the computer or telephone! Call them if you live in the state of Florida for all your insurance needs."
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cary737

November 21, 2023

5  out of  5
rating by cary737
"Great customer service and a fair price for our auto policy(s)!"
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Cheryl DiCiesare

November 21, 2023

5  out of  5
rating by Cheryl DiCiesare
"Hannah was very helpful. We recently switched our car insurance from Progressive which was way too high for 2 vehicles. She made it very easy & at a much lower price. Thank you Hannah!"
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Condo G

November 5, 2023

5  out of  5
rating by Condo G
"Very easy to deal with, made the experience nice and got a good quote to boot!"
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Norman Clark

November 3, 2023

5  out of  5
rating by Norman Clark
"Jordan made it very easy converting from my old insurance carrier to State Farm at a much lower rate."
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Scott Brown

November 3, 2023

5  out of  5
rating by Scott Brown
"Recently transferred my insurance to Gabby Holcombe State Farm and was very pleased with the process of getting my policies transferred to State Farm. Agent Jordan Allen and Gabby worked together to get me all set up. I was impressed with the detail that both exhibited in making sure my coverages were set up correctly and all was very well explained. Gabby and Jordan made the process painless. The process was handled quickly and professionally and the State Farm rates were very attractive. I also think the State Farm mobile app is really good and easy to use. I highly recommend Jordan and the Gabby Holcombe State Farm agency!!"
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charline

October 27, 2023

5  out of  5
rating by charline
"I had a great experience with State Farm. She was very helpful setting up my new auto insurance. She answered all my questions and explained everything clearly. I highly recommend State Farm for anyone looking for auto insurance. They are friendly and professional. Thank you for your excellent service!"
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Carissia Robinson

August 25, 2023

5  out of  5
rating by Carissia Robinson
"Very easy switch added a minor driver and was still able to save more . Great response and communication thank you"
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teri walker

August 25, 2023

5  out of  5
rating by teri walker
"Allie was very professional on helping me find reasonable quote for my auto insurance. Thank you for taking the time and providing great service."
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wayne moore

August 22, 2023

5  out of  5
rating by wayne moore
"Gabby is the best agent we have ever worked with. This is the only place to go for your insurance needs."